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Wvgkn handles cutting-board return requests through one written review so the ordered board, every listed tray or removable component, and the requested outcome can be matched to the order record. We accept returns for both defective and non-defective products, and we accept exchanges when the requested replacement item is available.
A cutting-board return is assessed as the complete listed set. The board and every supplied tray, foot, latch, rail, insert, or other component must be returned together unless our support team confirms that a specific damaged component should be handled separately. For cutting-board orders, support review may refer to the listed material, dimensions, working surface, groove, grain-block layout, fold lines or living hinges, latch, handle slots, feet, supplied prep trays, unused food-contact condition, and delivered package completeness.
RETURN WINDOW
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Requests submitted after 30 days may not be accepted unless required by applicable consumer law.
RETURN CONDITION & ELIGIBILITY
Product condition accepted for return: new only. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Because a cutting board is a food-contact preparation item, an eligible non-defective return must be completely unused, unwashed, clean, and dry. It must remain free from food, water, soap, oil, wax, wood conditioner, odors, stains, knife marks, cuts, gouges, warping, heat exposure, dishwasher exposure, or alteration. Opening the parcel and conducting a careful dry visual inspection does not by itself prevent a return when the complete item otherwise remains new.
Repack an approved cutting-board return flat in a clean, sturdy outer carton with dry cushioning around every edge and corner; do not bend, soak, oil, or tape directly onto the food-contact surface. Protect wood grain blocks and joined edges from impact, keep fold lines, hinges, latches, slots, and feet unstressed, and wrap each supplied prep tray separately so components cannot rub or move independently in transit. After approval, we email the pre-paid label for download and printing together with the assigned mailing instructions; these packing steps protect the complete returned set and do not reduce mandatory consumer rights.
RETURN PROCESS & RETURN ADDRESS
To start a return, contact us at support@wvgkn.shop. If your request is accepted, we will email you a pre-paid return shipping label as a downloadable and printable file, together with instructions confirming how and where to mail your package. Items sent back to us without first requesting a return will not be accepted.
Return method: by mail. Approved returns should be mailed to this return address: Eglinton, WA 6034, Australia.
In the first email, identify the SKU and board format and explain whether the request concerns material, dimensions, thickness, surface finish, groove, grain-block construction, hinges or fold lines, latch, handle slots, feet, trays, rails, delivery damage, an incorrect item, or a missing supplied piece. For visible transit damage or an incorrect product, clear photographs of the unused board, relevant component, and outer parcel can help us compare the delivery with the order record without making photographs a condition for every return.
RETURN SHIPPING FEES
For all accepted returns, including defective, damaged, incorrect, and eligible non-defective products, the return shipping cost is covered by us. Return label method: Customer download/print. After approval, the pre-paid return shipping label is sent by email at no cost to the customer. No return label is included in the original delivery package.
RESTOCKING FEE
Restocking Fee: No restocking fee will be charged to the consumers for the return of a product.
REFUND TIMEFRAME
We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 days. Bank or card issuer posting times may vary after we submit the refund.
EXCHANGES AND CANCELLATIONS
An exchange may be requested for another available cutting-board format after the original complete, unused set is approved for return. Any difference in price, material, dimensions, supplied components, or availability will be explained before the replacement is confirmed. Customers may request cancellation before the order has been processed or shipped.
CONTACT
For return and refund support, contact support@wvgkn.shop or +61 475 059 423. Support hours: Monday-Friday: 9:00 AM - 5:00 PM (GMT+08:00) Singapore Standard Time (Singapore).